– Reception Desk

Our staff takes the necessary hygiene measures (hand washing), keeps the distance of at least one meter from the customers (avoids handshakes, etc.) and follows the rules of hygiene.

• When requested: a) we inform our visitors about the accommodation policy and the measures we have taken to deal with any incidents, b) we provide useful information for health providers, public and private hospitals, reference hospitals for COVID-19, pharmacies, etc. in the area and c) we provide Personal Protective Equipment.
• We provide information leaflets on basic health guidelines.
• We provide special equipment (medical kit) for the occurrence of an incident, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
• The staff recognizes the suspicious customer symptoms and reports them immediately to the hotel manager.
• In the reception desk there is an antiseptic for use by the customers.
• We disinfect the reception desk.
• To maintain distances, our hotel implements a suitable reception desk, adding floor markings at a distance of two meters where the customer will stand / appropriate distance marking in the waiting area, proper arrangement of furniture and proper queue management in order to reduce of waiting time.
• We avoid overcrowding during check-in / check-out.
• We disinfect the keys.
• We have extended the duration of check-out and check-in between stays (check-out until 11.00 am and check-in from 3.00 pm). This change in the time interval between each check in and check out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that adequate natural ventilation of the space is followed.
• We prohibit non-residents from entering our rooms.
• We keep a COVID-19 event book.

– Floor services(cleaning, disinfection, housekeeping), roomsandcommon areas.

• We implement a cleaning and disinfection program based on the instructions of EODY.
• We apply the special instructions for cleaning in case of an outbreak (based on the instructions of EODY).
• We strengthen the health services in all common areas and especially in “high risk” objects (eg knobs, etc.).
• We apply meticulous cleaning and very good ventilation of the rooms during the hours between the stays.
• We provide sufficient personnel equipment (gloves, masks, robe, closed shoes).
• The cleaning staff uses a simple surgical mask, gloves and a disposable waterproof robe. As long as he works, the cleaning staff does not touch his mouth, nose or eyes with his hands, does not smoke and does not eat.
• After removing the gloves, the staff applies a good hand wash with soap and water.
• We provide discreet monitoring of customers with symptoms for management by the administration.
• We apply non-frequent cleaning of the rooms during the stay (avoid contact of cleaning workers with possible case and further transmission).
• We have abolished the daily change of clothing and towels. (Change of clothes is done only at the request of the customer).
• We have abolished room service in the rooms.
• For departures, we apply the protocol: Meticulous cleaning – disinfection with a steam cleaner on the disputed rooms of the room and bathroom.
• We have removed the decorative objects of the rooms (e.g. decorative pillows, bedding, candlesticks, etc.)
• We have removed shared multi-purpose items such as menus, directories, magazines, etc.
• We have installed disposable covers on TV and air conditioners.
• We clean the fabric surfaces (e.g. furniture upholstery) with a steam device (temperature > 70°).
• We open the windows daily for natural ventilation of the space and the rooms.

• We have placed appropriate marking with the aim of informing the customer about when and how the room was cleaned.
• We have placed individual antiseptic liquids in each room.

– Linux Gallery and Washing Machine Service

• Every day our foreign partner is instructed to wash the dirty linen with hot circles (70oC or more) with the usual detergents.
• We check the cleaning service of our clothing provided by our external partner that all the required measures are observed and that our linen is delivered in the appropriate way.
• We take care to keep clean clothing in good and clean condition. The same applies to the transfer of clothing to use areas (rooms, restaurants, etc.).

– Catering Services, Breakfast Builder

• Observance of Risk Analysis and Critical Control Points (HACCP).
• We receive the goods from our external partners, always wearing gloves and a mask.
• We take special care to keep the distance between the employees in the kitchen according to the requirements of the health authorities, as they apply each time.
• We do not allow entry into the kitchen area for those who do not have a job.
• We have used packaged cutlery, disposable tablecloths and packaged food in individual portions (breakfast), according to the requirements of the health authorities, as applicable.

– Drinking water– Water/ sewerage network

• Our hotel fully complies with the circular of the Ministry of Health “Protection of Public Health by the corona SARS-COV-2 in the water supply and sewerage systems”.
• We constantly take care of the good ventilation of the piping, such as wells with odor traps and return valves on taps and sprayers.
• The olfactory traps (siphons) of our facilities work properly and continuously. In other words, they always have water inside.

– Air conditioning and space ventilation

• We apply the provisions of the relevant circular of the Ministry of Health “Taking measures to ensure public health from viral and other infections when using air conditioning units”, with emphasis on non-recirculation of air and good natural ventilation in the rooms and other rooms ( air conditioning mode when the doors are open).

– Common areas(open and closed) Commonareas include lobby, seating, outdoorseating, etc.

• We operate these premises in accordance with the applicable legal framework
• We have installed hand sanitizers and recommend using them when entering and exiting our hotel.
• We perform frequent cleaning with emphasis on frequently touched surfaces (handles, etc.).
• We have adequate signage on our hotel premises to remind customers to always observe safety distances (eg application of measures such as floor mats, special markings on tables or other means to maintain distances).
• In all public areas we have placed antiseptic solutions for dry hand antiseptic.
• We have moved the furniture to avoid overcrowding in public areas (4 people / 10 sq m)
• We encourage our customers to self-service parking instead of valet service.
• We limit overcrowding in shared toilets.
• In the toilets, we inform with appropriate marking to the users to empty the basins of the shared toilets with the lid closed. In this way, the restriction of the transmission through the aerosol from the toilet at the time of evacuation is sought.

– Venues within the accommodation (conference rooms, reception areas, etc.)

• Operation of these services in accordance with the applicable legal framework.